Privacy Policy

Suntex Home Services LLC ("Company," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, protect, and disclose your information when you visit our website or communicate with us by phone, SMS, or email.

Suntex Home Services LLC is a Texas-based residential energy efficiency and HVAC services company operating in the Houston, Texas area.

Information We Collect

• Name
• Phone number
• Email address
• Service address
• Service-related information
• Communication preferences

How We Collect Information

We collect information when you:

• Submit a form on our website
• Request service by phone
• Communicate with us via SMS or email
• Schedule an appointment

How We Use Your Information

We may use your information to:

• Schedule and confirm services
• Send appointment reminders
• Provide service updates
• Respond to inquiries
• Send billing notifications

SMS Communications

By submitting a website form, checking an SMS consent checkbox, or providing your phone number directly to us, you consent to receive SMS messages from Suntex Home Services LLC regarding appointments, service updates, billing notifications, and account-related communications.

How Users Opt In to SMS

Users opt in to receive SMS communications by:

• Submitting a website contact or service request form
• Checking an SMS consent checkbox on our forms
• Requesting service directly by phone

All SMS consent is obtained directly from the customer and is not purchased or obtained from third parties.

Types of Messages

If you opt in to receive SMS messages from Suntex Home Services LLC, you may receive:

• Appointment confirmations and reminders
• Service updates and scheduling notifications
• Account-related alerts
• Promotional offers and special announcements

Message frequency varies.

Standard message and data rates may apply according to your mobile carrier plan.

Opt-Out & Support

You may opt out of SMS communications at any time by replying STOP to any message. After opting out, you may receive one final confirmation message. For assistance, reply HELP or contact us at (832) 617-5899.

Consent to receive SMS messages is not a condition of purchase.

Mobile carriers are not liable for delayed or undelivered messages.

No Third-Party Lead Lists

We do not purchase, sell, or use third-party lead lists for SMS marketing. All communications are sent only to customers who have directly engaged with our business.

Data Sharing

We do not sell or rent your personal information. We may share data with trusted service providers strictly to operate our business and deliver services. SMS consent and phone numbers are not shared, sold, rented, or disclosed to third parties for their marketing purposes.

Mobile Information Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services (such as CRM platforms or messaging providers) is permitted solely for the purpose of operating our business.

Website Tracking

Our website may use cookies or similar technologies to enhance user experience and analyze website performance. You may disable cookies through your browser settings.

Do Not Track Signals

Our website does not respond to Do Not Track browser signals.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites.

Data Protection

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Data Retention

We retain personal information only as long as necessary to provide services and comply with legal obligations.

Data Breach Procedures

In the event of a data breach involving personal information, we will take appropriate steps in accordance with applicable laws to notify affected individuals.

Age Requirement

Our services and SMS communications are intended for individuals 18 years of age or older.

Your Rights

You may request access to or deletion of your personal information by contacting us.

Governing Law

This Privacy Policy is governed by the laws of the State of Texas.

Changes to Messaging Terms

We reserve the right to modify or discontinue SMS communications at any time. Continued participation in our messaging program constitutes acceptance of any updates.

Dispute Resolution

Any disputes arising under this Privacy Policy shall be resolved through binding arbitration in the State of Texas unless otherwise required by law.

Limitation of Liability

To the fullest extent permitted by law, Suntex Home Services LLC shall not be liable for any indirect, incidental, or consequential damages arising from the use of this website or SMS communications.

Contact Us

Suntex Home Services LLC
11210 Steeplecrest Dr., Suite 120
Houston, TX 77065
Phone: (832) 617-5899
Email: frontdesk@suntexhome.com

Updates to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.